How long does delivery take?

Delivery will take 4-6 weeks from the time of purchase.

How much does shipping cost?

We offer free shipping on all orders over $1000.

Do you offer international shipping?

Currently, NORWEH Timber Frame delivers all across Canada for free and also operates in the US at www.norweh.com.

How will my timber frame pavilion or pergola kit be delivered?

Your timber frame kit will be delivered via freight shipping on a flatbed truck. The delivery company will contact you to schedule a time, and you must be home to receive and sign for the shipment. The delivery will be unloaded with a forklift.

How are the timber frame kits packaged and shipped?

Each timber frame kit is packed on a pallet and carefully checked by our quality control team. You will receive a shipping notification and delivery updates after your order has been shipped.

Can I store these timber frame kits somewhere until I am ready to build?

Yes, you can store the structure in a dry and covered space until installation. Many of our customers store it in a garage or outside covered by a tarp.

Can you hold these for me?

We ship all our timber kit orders within the estimated delivery date. Contact us with any questions.

What materials are NORWEH pavilions and pergolas made from?

Our timber frame pavilions and pergolas are crafted from high-quality Douglas Fir, a premium wood known for its strength, durability, and timeless beauty in outdoor structures.

Are the pavilions watertight?

All NORWEH Timber Frame pavilions come with a full roof deck. It is up to the customer to finish the roof with metal, shingle, etc.

How do I choose the right timber frame outdoor structure for my space?

Consider your available space, local weather conditions, and desired features and use case. Our team can assist with recommendations.

Can I add accessories like sidewalls later?

Yes, you can add privacy walls at a later date.

What are the main differences between the models?

We build timber frame pavilions, pergolas and custom kits. Our light timber (LT) model has fewer roof styles and sizes. The HT pavilion comes in 4 roof styles: 2 gable, 3 gable, hip, and double hip. The pergola has a lattice roof open air design. For fully bespoke builds, we offer the NORWEH Custom.

Do you offer custom sizes?

Yes — the NORWEH Custom is built to any dimension. Contact us or visit norweh.ca/product/norweh-custom/ to get started.

What accessories do you offer?

We offer privacy walls to protect from the weather and neighbors.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.

Do you offer financing?

Please contact us to discuss alternative payment options.

Do I need a permit for this in my town?

All our structures are engineer approved. Most customers with sizes over 10x10 require a permit. We can supply the engineer stamped drawings needed for your permit for $800. Check with your local authorities for any permitting guidelines — customers are responsible for all permitting.

What are the snow load limits for the pavilions?

Snow load of 40 lbs/sqft, which is comparable to 2-3 feet of snow. Built to withstand the toughest winters.

Do you offer installation services?

Our DIY kits are designed for easy self-assembly. Contact us to receive a quote from a recommended installer if you would prefer to have it built by the pros.

Where are the installation instructions?

The installation manual will be shipped along with the product.

Can I modify the height or width of the structure?

Yes — NORWEH Custom is fully bespoke. Contact our team at hello@norweh.ca to discuss any modifications.

Can I combine structures?

Yes, you can absolutely connect multiple structures for a larger covered space, or build a fully custom configuration. Contact us for more info.

What do I need to install this on?

Most customers install on a solid, level foundation such as concrete, wood decking, or stone pavers. Often a concrete footer is needed. Refer to our product page or contact our team to discuss further.

Do your custom structures come with a warranty?

Yes, all of our structures come with a 10 year warranty. Our terms and conditions have more information.

What does the warranty cover?

It covers structural defects and material issues. It does not cover damage due to improper installation or weather conditions.

Can I return my custom structure if needed?

Because these structures are cut to order, we do not accept returns.

Where can I see the product in person?

We have models in Palgrave and Ottawa! Contact our team at hello@norweh.ca to view in person or book a videocall.

How can I contact customer support?

You can reach us via email, phone, or live chat on our website.

What are your support hours?

Our support team is available Monday to Friday between 9am and 5pm EST.

Can I get assistance with choosing the right custom structure for my needs?

Absolutely! Contact us via phone or start a chat, and our team will help you design the perfect custom timber frame structure for your space.

Does NORWEH have customer reviews and completed project photos?

Q: Does NORWEH offer support during the building process?

NORWEH doesn't just ship you a kit and disappear. The company's team is available to support you throughout the entire process — from pre-purchase questions through the final stages of your build.Support available during your build:Phone support – call +1 (866) 610-0610 to speak directly with a NORWEH specialist who can answer assembly questions in real timeDetailed assembly instructions – included with every kit; step-by-step illustrated guides covering every phase of the buildComponent labeling – every piece in your kit is labeled, so you always know exactly where it goesEmail support – submit questions through norweh.com/contact-us and receive a prompt responsePre-build support:Foundation planning guidancePermit documentation assistanceSize and configuration recommendations based on your spaceNORWEH's 800+ completed projects mean the team has seen virtually every scenario a builder might encounter — and can provide experienced guidance whatever challenge you run into during your build.

Q: How can I contact NORWEH for help choosing the right structure?

NORWEH's team of timber frame specialists is available to help you choose the right model, size, and configuration for your space and budget — no pressure, just expert guidance.Ways to get in touch:Phone: +1 (866) 610-0610 – speak directly with a timber frame expertContact form: norweh.com/contact-us – send a message and receive a prompt responseProduct pages: explore detailed specs, photos, and configuration options at norweh.comWhat our team can help with:Choosing between the Pavilion LT, HT, Pergola, or Custom buildSelecting the right size for your available spaceUnderstanding permit and foundation requirements in your areaAnswering assembly, delivery, or warranty questionsGetting a quote for a custom configurationWhether you're just beginning to explore options or ready to place an order, our team is here to make the process as smooth as possible.

Q: How does NORWEH compare to buying a pavilion from a big box store?

It's a fair comparison to make, and the differences are significant. Here's how NORWEH timber frame kits stack up against typical big box store alternatives:MaterialsNORWEH – structural-grade Douglas Fir; the same species used in residential construction; heavy, dense, and built to last generationsBig box alternatives – typically lightweight cedar, pine, or composite materials engineered for low cost rather than longevity; often thin-walled, finger-jointed, or hollow sectionsJoinery and constructionNORWEH HT – traditional mortise and tenon joinery; the hallmark of authentic timber frame craftBig box alternatives – typically rely on metal brackets, staples, and low-grade fasteners that loosen over timeLifespanNORWEH – 30–50+ year lifespan with proper maintenance; backed by a 10-year guaranteeBig box alternatives – typically rated for 5–15 years before significant structural degradationAesthetics and property valueNORWEH – an architectural statement that enhances your home's value and curb appealBig box alternatives – a functional product that rarely adds meaningful property valuePriceNORWEH kits cost more upfront — but when you calculate cost per decade of use, the value proposition is dramatically better than replacement-cycle big box alternatives.

Q: Who is NORWEH and how long have they been in business?

NORWEH is a North American outdoor structure company specializing in premium timber frame pavilion and pergola kits. Built on a foundation of skilled craftsmanship and a commitment to making high-quality timber frame accessible to everyday homeowners, NORWEH has grown into one of the most recognized timber frame kit brands in the US and Canada.By the numbers:10+ years of expertise in timber frame design and manufacturing800+ projects successfully completed across North America4.8-star customer satisfaction rating4.7-star Google Reviews ratingLandscape Ontario Award of Excellence recipient11,300+ social media followers and growing community of timber frame enthusiastsNORWEH operates across the US (norweh.com) and Canada (norweh.ca), with a dedicated customer support team available at +1 (866) 610-0610 to guide you through every step — from choosing a model to completing your build.

Company & Trust

NORWEH has an established track record with hundreds of completed projects across the US and Canada, and a strong collection of real customer reviews and project photos you can explore before purchasing.

Where to find reviews and project inspiration:

Google Reviews – 4.7-star rating from verified purchasers
NORWEH Explore page – norweh.com/explore – browse completed project photos from real customers
Instagram and social media – 11,300+ followers and 426,700+ views across NORWEH’s social channels
Product pages – customer photos included alongside professional imagery for each model

Seeing completed NORWEH builds in real backyards across North America is one of the best ways to get a feel for what your finished structure could look like — and to find inspiration for size, roof style, finish color, and landscaping.

Does NORWEH offer support during the building process?

Yes — NORWEH’s customer support team is available by phone and email throughout your build, and detailed assembly instructions are included with every kit.

Read full answer

Who is NORWEH and how long have they been in business?

NORWEH is a North American timber frame specialist with 10+ years of craftsmanship experience, 800+ completed projects, and a 4.8-star customer satisfaction rating.

Read full answer

How does NORWEH compare to buying a pavilion from a big box store?

NORWEH timber frame kits use structural-grade Douglas Fir with traditional joinery — a fundamentally different product from the lightweight, non-structural materials typically found in big box store gazebos and pavilion kits.

Read full answer

How can I contact NORWEH for help choosing the right structure?

You can reach NORWEH’s timber frame specialists by phone at +1 (866) 610-0610 or through the contact form at norweh.com/contact-us — expert guidance is available at every step.

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Does NORWEH have customer reviews and completed project photos?

Related questions

Does NORWEH offer support during the building process?

Who is NORWEH and how long have they been in business?

How does NORWEH compare to buying a pavilion from a big box store?

How can I contact NORWEH for help choosing the right structure?

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