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Timber Frame Pavilion LT
Timber Frame Pavilion HT
Timber Frame Pergola
Pre-cut and numbered pieces with detailed instructions that fit together seamlessly. Complete your project quickly.
West Coast Douglas Fir for strength and longevity. CUTEK Stain for a beautiful, low maintenance finish.
Built to weather every season. From summer heat to winter snow - NORWEH Timber Frames last.
How long does delivery take?
Delivery will take 4-6 weeks from the time of purchase.Â
How much does shipping cost?
We offer free shipping on all orders over $1000.
Do you offer international shipping?
Currently, NORWEH Timber Frame ships we deliver all across Canada for free and also operate in the US at www.norweh.com.
How will my timber frame pavilion or pergola kit be delivered?
Your timber frame kit will be delivered via freight shipping on a flatbed truck. The delivery company will contact you to schedule a time, and you must be home to receive and sign for the shipment. The delivery will be unloaded with a forklift.
How are the timber frame kits packaged and shipped?
Each timber frame kit is packed on a pallet and carefully checked by our quality control team. You’ll receive a shipping notification and delivery updates after your order has been shipped.
Can I store these timber frame kits somewhere until I’m ready to build?
Yes, you can store the pavilion in a dry and covered space until installation. Many of our customers will store this in a garage or outside covered by a tarp.
Can you hold these for me?
We ship all our timber kits orders within the estimated delivery date. Contact us with any questions.
What materials are NORWEH pavilions and pergolas made from?
Our timber frame pavilions and pergolas are crafted from high-quality Douglas fir, a premium wood known for its strength, durability, and timeless beauty in outdoor structures.
Are the pavilions watertight?
All NORWEH Timber Frame pavilions come with a full roof deck. It is up to the customer to finish the roof with metal, shingle, etc.
How do I choose the right timber frame outdoor structure for my space?
Consider your available space, local weather conditions, and desired features and use case. Our team can assist with recommendations.
Can I add accessories like sidewalls later?
Yes, you can add privacy walls at a later date.
What are the main differences between the models?
We build timber frame pavilions, pergolas and custom kits. Our light timber model has fewer roof styles and sizes, and offers a simple, basic solution. The HT pavilion comes in 4 roof styles; 2 gable, 3 gable, hip, and double hip. The pergola has a lattice roof open air design. To build a custom kit, check this out.
Do you offer custom sizes?
Our pavilions and pergolas are built in different standard kit sizes but for any custom needs you can contact us or check our custom timber frame kits.
What accessories do you offer?
We offer privacy walls to protect from the weather and neighbors.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
Do you offer financing?
Please contact us to discuss alternative payment options.
Do I need a permit for this in my town?
All our structures are engineer approved. Most customers with sizes over 10×10 require a permit. We can supply the engineer stamped drawings needed for your permit for $800. Please contact us for more information. Check with your local authorities for any permitting guidelines – customers are responsible for all permitting. Contact us if you require any documents for permits.Â
What are the snow load limits for the pavilions?
Snow Load of 40lbs/sqft which is comparable to 2-3 feet of snow and built to withstand the toughest winters.
Do you offer installation services?
Our DIY pavilion kits are designed for easy self-assembly and many of our customers choose to install this on their own. Contact us to receive a quote from a recommended installer if you’d prefer to watch it be built by the pros.
Where are the installation instructions?
The installation manual will be shipped along with the product. Here is a sample assembly manual.
Can I modify the height or width of the pavilion?
Yes, wood is very easy to customize. You can also fill out the custom form or contact our team directly at hello@norweh.ca.
Can I combine pavilions?
Yes, you can absolutely connect multiple pavilions for a larger covered space, or look into a more custom option. Contact us for more info on this option.
What do I need to install this on?
Most of our customers will install the pavilion on a solid, level foundation such as concrete, wood decking, or stone pavers. Often a concrete footer is needed. Refer to our product page for more info or contact our team to discuss further.
Do your pavilions come with a warranty?
Yes, all of our structures come with a 10 year warranty – our terms and conditions have more information.
What does the warranty cover?
It covers structural defects and material issues. It does not cover damage due to improper installation or weather conditions.
Can I return my pavilion if needed?
Because these pavilions are cut to order, we do not accept returns.Â
Where can I see the product in person?
We have models in Palgrave and Ottawa! Contact our team at hello@norweh.ca to view in person or book a videocall.
How can I contact customer support?
You can reach us via email, phone, or live chat on our website.
What are your support hours?
Our support team is available Monday-Friday between 9am – 5pm EST.
Can I get assistance with choosing the right pergola for my needs?
Absolutely! Contact us via phone or start a chat, and our team will help you find the best pavilion for your space.
